Postage Charges and Customer Service

Postage Charges

Order Value under £150: £14
Order value over £150; FREE

EEC countries (GBP);
All order values; £35

All other countries (GBP);
Order value £0–£100; £45
Order value £100–£200; £65
Order value £200–£300; £85
Order value £300–£400; £105
Order value over £400; £125

These costs are subject to price changes when the UK leaves the EU.


Customer Service

We aim to deliver the best level of Customer Service at all times but we recognise that sometimes we make mistakes. If you need our additional support, please contact us and we will resolve any issues as soon as possible. Please advise us of any damaged goods immediately and include a photograph where you can.

Purchases can only be returned within 14 days for a full refund provided they are in the same condition they were sent.

If you have any queries, returns, feedback or any other questions or comments, please contact us:

By Telephone: + 44 (0)1761 437058
By Email:
By Post:
Frederica Greetings Limited
Yellowmoon Studios, The Old Dairy
Writhlington, Radstock
Near Bath BA3 5SL UK